July 25th, 2012

Distressed, Tombo - Distressed

"Utility" billing screwups, no response, and no responsibility

My old apartment community is being stupid.

In all previous utility bills through them (water, sewage, trash, and associated fees) they used a metered rate. On this final bill, though, they switched to daily rate for whatever reason. Since I actually moved out 1/3 into the month this means a much higher charge than I should have, and is on par with how much previous months with more than one occupant cost at the metered rate. Obviously unfair.

Unfortunately the apartment community refuses to acknowledge this, insisting that they only do metered rating (even though the bill says clearly daily rating) saying that all billing inquiries must go through the "utility company", which just so happens to be owned by the same company as the apartment community. Despite the fact they're practically cousins, they won't own up to the billing issue, won't issue a refund, or do anything other than tell me I have to talk to the utility company.

Except the phone number for the "utility company" goes straight to voice mail asking for name, number, and unit (I've left messages over the last week and a half), and the email address immediately bounces back as undeliverable (unknown mailbox). They even made some excuse that maybe the person in charge of the utility company is on vacation or something, but still refuse to look into it.

I'm going to continue contacting the apartment community and their "utility company" until someone at their utility company gets back to me, or I'm going to look into what my other options are if I still haven't gotten someone who will handle this issue within a couple more weeks.
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