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The Autobiography of Russell
Life from a different perspective
Bank Trust Failure
It's hard to trust emails from your own bank when they keep doing things that send red flags to anyone who knows how to detect phishing scams.

Back when I had my bank card used fraudulently I had to fill out and sign a document online for the two charges they didn't catch in time. This couldn't just be done at their own chase.com website, though; the agent on the phone had to send me an email with a link to a site to do it, which was something like chase-sdx.com or something. Uhh, what? Secure Document Xchange. .... okay, whatever.

Fast forward to today, I just got an email from Chase asking customers to be part of a 'Customer Panel' (to participate in surveys related to their products and services). It's from Chase's email notify subdomain (they got that part right at least) but almost all the links go to chasepanel.com. The only reason I suspect it wasn't forged is that they have my full name and last four bank account digits in the email.

Seriously, Chase?

Current Mood: disappointed disappointed
Current Music: "Rings" by "NOMO"

2 comments or Leave a comment
jayessence From: jayessence Date: April 9th, 2010 08:00 pm (UTC) (Link)
That is really bad. You would think BANKS of all entities could get things right and standardize on ONE domain name that their customers would know at all time. How sad. Maybe I should be a CTO of a bank or something.
lakeguy From: lakeguy Date: April 9th, 2010 08:10 pm (UTC) (Link)
2 comments or Leave a comment