Log in

No account? Create an account
entries friends calendar profile It's Me Previous Previous Next Next
The Autobiography of Russell
Life from a different perspective
Canceled, Canceled, & Canceled Again: Comcast early termination
My internet service is supposed to be disconnected on the 11th, this upcoming Friday. When I woke up on Saturday my internet had been disconnected and the technician discovered my account closed. It took about an hour but they figured out what needed to be done and got me up and running again.

This morning I went to sleep around 5am, woke up around 8:45am, and discovered my internet once again disconnected. I called their billing department directly, was on hold until a couple minutes past 9am, and confirmed that it had been once again disconnected. It took until 9:15am to get everything under control, although this time the technician copped an attitude about simply resetting the modem.

I wouldn't be surprised if I have to go through this every morning until the 11th now.
6 comments or Leave a comment
lakeguy From: lakeguy Date: May 7th, 2012 06:40 pm (UTC) (Link)
I hope not
zimzat From: zimzat Date: May 7th, 2012 08:21 pm (UTC) (Link)
One can hope, but only tomorrow will tell. :(
mai_neh From: mai_neh Date: May 7th, 2012 09:18 pm (UTC) (Link)
Comcast customer service is legendarily awful. I would never sign up with them again if they were they only way I could connect to the outside world. I would learn to speak with people again, to send letters on paper. To walk miles to the Post Office to say hi to Mabel each morning. I'd get a dog.
zimzat From: zimzat Date: May 7th, 2012 09:21 pm (UTC) (Link)
Uh, but don't you already have a dog? :-P

Comcast is in Seattle as well, but I hear they have better customer service up there. Sometimes. We'll see what my options are once I get there and find a place. I own a good cable modem, though, so it'll be cheaper to go with a cable internet service. Definitely not getting cable TV again, though; too expensive for as little as I would watch it, plus it would mean adding TiVo/etc service on top of it.
pdmorehouse From: pdmorehouse Date: May 8th, 2012 05:10 am (UTC) (Link)
Yeah Comcast is pretty much the only internet here in seattle proper. I was hoping to get FioS but i don't see that happening any time soon. They did bend over backwards for us every time we have had an issue though
zimzat From: zimzat Date: May 14th, 2012 09:06 pm (UTC) (Link)
That's good to hear. I've also found that as long as I got on their case they'll take care of problems.

I just got off the phone with them again today, and found out it hadn't been canceled on date as planned. On the other hand they backdated the closeout and I'll actually be due for a small refund within a month.
6 comments or Leave a comment