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The Autobiography of Russell
Life from a different perspective
"Utility" billing screwups, no response, and no responsibility
My old apartment community is being stupid.

In all previous utility bills through them (water, sewage, trash, and associated fees) they used a metered rate. On this final bill, though, they switched to daily rate for whatever reason. Since I actually moved out 1/3 into the month this means a much higher charge than I should have, and is on par with how much previous months with more than one occupant cost at the metered rate. Obviously unfair.

Unfortunately the apartment community refuses to acknowledge this, insisting that they only do metered rating (even though the bill says clearly daily rating) saying that all billing inquiries must go through the "utility company", which just so happens to be owned by the same company as the apartment community. Despite the fact they're practically cousins, they won't own up to the billing issue, won't issue a refund, or do anything other than tell me I have to talk to the utility company.

Except the phone number for the "utility company" goes straight to voice mail asking for name, number, and unit (I've left messages over the last week and a half), and the email address immediately bounces back as undeliverable (unknown mailbox). They even made some excuse that maybe the person in charge of the utility company is on vacation or something, but still refuse to look into it.

I'm going to continue contacting the apartment community and their "utility company" until someone at their utility company gets back to me, or I'm going to look into what my other options are if I still haven't gotten someone who will handle this issue within a couple more weeks.

Current Mood: annoyed annoyed

4 comments or Leave a comment
legolastn From: legolastn Date: July 25th, 2012 11:12 pm (UTC) (Link)
Dealing with companies is so infuriating these days. Another friend of mine who recently bought a house is dealing with a nightmare over the fact Chase bought her mortgage and has been cashing her mortgage payments but not crediting them to her mortgage.
zimzat From: zimzat Date: July 25th, 2012 11:28 pm (UTC) (Link)
Oye. Yeah, I saw that post/comment get merged into my FB wall. The questionable things some companies do and get away with. And people think of them as massive entities so it's tolerated more than if a single person did it.
mcfnord From: mcfnord Date: July 26th, 2012 01:43 am (UTC) (Link)
"talk" with an ORDER TO APPEAR

I small-claimed a landlord two months ago.

large-scale hassle but ultimately satisfying to watch them crumble.
zimzat From: zimzat Date: July 26th, 2012 04:24 am (UTC) (Link)
Unfortunately this apartment community is all the way back in Atlanta, GA so any court items will be them coming here or me going back there (I am loathe to go back there just for this, unless I can confirm they'll be paying that travel expense).

I wouldn't mind getting into court action, but nothing has been severe enough to warrant it after the initial exchange. Until now.
4 comments or Leave a comment